![]() ![]() ![]() “The bright spot for CSS organisations is that their function is not a top priority for cost cutting compared to real estate/facilities management and finance, which are the most likely to face budgets cuts in the next year,” she noted. In response to inflation, supply chain disruptions, and a tight labor market, CFOs will make trade-offs in spending that affect customer service and support (CSS) leaders, said Sarah Dibble, Director in the Gartner Customer Service & Support practice. When it comes to CFO budget 2023, only 7% of finance leaders plan to cut customer service spending over the next 12 months, said Gartner recently.Īccording to results of a July survey of 234 finance leaders, 21% plan to increase customer spending and 72% to maintain spending, despite economic pressures. ![]()
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